Refund Policy
Welcome to the Refund Policy of NeutralServiceCenter. Our commitment is to ensure you are satisfied with your purchase. This policy outlines the circumstances under which a refund may be issued. By placing an order at neutralservicecenter.sbs, you agree to the terms described in this Refund Policy.
Cancellation Before Delivery
If you have changed your mind about an order before delivery, please contact us immediately at +44 20 7946 0958. Orders can be canceled before they have been dispatched for delivery without incurring any costs. Once the order is in transit, cancellations are not possible, and you must proceed to the return process after receiving the order.
Returns and Refunds
If you are not entirely satisfied with your purchase, we're here to help. You may request a refund or exchange under the following conditions:
- Incorrect Order: If you received an incorrect item, please contact us within 24 hours of receipt with your order number, the item received, and the item you ordered.
- Product Issues: If your order arrives damaged or spoiled, please take a photo and report it to our customer service within 24 hours of the delivery.
All refund requests should be directed to our customer service via phone at +44 20 7946 0958. Refunds will be processed in the original mode of payment and may take a number of days to appear on your statement, depending on your card issuer.
Non-refundable Items
The following items cannot be returned or refunded:
- Customized orders made to your specific requirements.
- Gift vouchers.
- Delivery charges, unless the return is due to an error on our part.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item. If you need to exchange it for the same item, send us an email and send your item to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Contact Us
If you have any questions on how to return your item to us, contact us at +44 20 7946 0958.
Modifications to Our Refund Policy
NeutralServiceCenter reserves the right to change this refund policy at any time. We encourage customers to review it frequently. Changes and clarifications will take effect immediately upon their posting on our website.
Our Contact Information
If you have any questions or suggestions about our Refund Policy, do not hesitate to contact us via phone at: +44 20 7946 0958
Last updated: March 28, 2023